This policy covers charging at EVmap chargers and your EVmap balance. For money paid at another operator’s charger, contact that operator.

Delivery

EVmap sells nothing physical and ships nothing. What we sell is electricity, which the charger delivers to your car as soon as the charge starts. The charger’s meter measures how much was delivered. The receipt shows up in the app as soon as you unplug. A top-up reaches your balance as soon as the bank confirms the payment.

Cancellation

• You can stop a charge in the app at any time. You pay only for the energy delivered up to that point.
• If the charge never starts or your car takes no energy, the hold is released in full and you pay nothing.
• Energy already delivered can’t be given back, so we refund a finished charge only if something went wrong. That is covered below.

When a hold is released

As soon as the charge ends, we tell the bank to take only what you spent and release the rest. When that shows on your account depends on the bank that issued your card: usually within minutes, and with some banks a few working days. If the money is still held after 7 working days, email us and we’ll chase it with the bank.

Interrupted charges and wrong amounts

If a charge stops because of a fault at the charger or a lost connection, you pay only for the energy delivered before it stopped. If you think you were charged the wrong amount (for example, the receipt shows more energy than your car took, or you were billed an occupancy fee although you unplugged in time):

1. Email info@evmap.ge within 30 days of the charge, from the address you use to sign in to EVmap.
2. Tell us the date and the charger, or attach a screenshot of the receipt.
3. We check the charger’s meter records. You’ll hear from us within 2 working days and get a decision within 10 working days.

If we find a mistake, we refund the difference the way you paid: to your card or to your EVmap balance. A card refund usually shows within a few working days, depending on your bank.

A top-up that didn’t arrive

If your card was charged for a top-up but your balance hasn’t changed after an hour, email us. We either add it to your balance or refund it to your card.

Refunding your balance

We refund an unused balance on request. Email us from your account’s address and say how much you want back. We refund it to the card you topped up with. If that isn’t possible, for example because the card is closed, we transfer it to a bank account in your name. Refunds are completed within 14 days. If you delete your account, we refund the balance first and close the account after.

How to reach us

info@evmap.ge

Phone: +995 592 20 44 44 · Address: 4 Ertso St, Sanzona, Tbilisi, Georgia